The

Strong

Kitchen

Frequently Asked Questions


Is all ordering done online?

Yes, all of our orders are taken through our website only. We accept all major credit cards and Paypal as payment.

When do I have to place my order?

Order Thursday through Wednesday for the following Sunday and Monday delivery or Monday pickup.

When are my orders delivered?

If you have chosen delivery, we deliver between 8am and 1pm for morning deliveries and 1pm-6pm for afternoon deliveries. Your zipcode will determine whether you are eligible for morning or afternoon deliveries. You will receive a text notification (unless you unsubscribe) indicating when your delivery is next in line, as well as when it is delivered.

How much is delivery?

Delivery is a flat $10 fee. In addition, all deliveries require a $50 minimum purchase.

Can I pick up my order?

Yes, you can pickup at our shop at 109 Sanford Street in Hamden or one of our participating pickup locations.
Pickup at The Strong Kitchen is 10am-6pm on Mondays. Each participating pickup location has its own open hours as indicated when choosing their location.

Is there a minimum order?

There is no order minimum for pickup. However, all deliveries have a $50 minimum.

If there is a holiday, does that affect delivery or pickup times?

Generally no. If The Strong Kitchen has a planned closure (such as Christmas), we indicate that via email and social media to our customers as well as a notification on our menu. Unless you hear otherwise from us, plan on your food being prepared and delivered per usual.

What if there was a problem with my order?

  • Delivery: If there is an issue with missing items or bags with your delivery, please text The Strong Kitchen number that communicates your delivery notifications and email us at info@thestrongkitchen.com. If a driver forgot a bag, we can usually resolve that very quickly.
  • Pickup: If there is an issue with missing items or bags when picking up, you may also text our communication number, email or simply stop back into our shop to resolve it as quickly as possible.
We will always do everything in our power to correct an issue!

What’s the difference between a la carte orders and Memberships?

  • A la carte: These orders are simply “pick what you like” with no additional packages or discounts.
  • Memberships: We offer two tiers: Basic ($10/month) and Delivery Plus($25/month). Basic is free for the first month and gives access to 5% off every order plus a free cooler bag when signing up. Delivery Plus gives access to 5% off every order, half-priced delivery, a free cooler bag plus a free birthday gift.
Once you sign up for a Membership you will gain access to savings immediately and billing occurs every 4 weeks. Pausing or cancelling a Membership is left entirely up to the customer, we do not manage or check individual accounts nor do we provide refunds for charged Memberships.

How do I pause my Membership?

You can pause your Membership by logging in, clicking the account icon and then the “Membership” tab. You can choose to pause indefinitely until you log back in and resume. You will still have access to any Membership days left on the paid period.

Can I upgrade my Membership?

Yes! You can upgrade by visiting your Membership tab in your account and selecting the next tier. You will only be charged the difference between the two Memberships.

Do you offer Gluten Free or Dairy Free options?

All of our meals, snacks and sides are gluten free with the sole exception of our burritos and our Shrimp and Orzo Pastalaya meal. Many of our menu items are dairy free also! We indicate on each meal whether it is gluten free and/or dairy free using icons representing each.

How much do meals cost?

Our a la carte meal offerings differ on pricing based on your choices but meals start at $14.15 each. Memberships give an automatic 5% discount on any meal, snack or side selection.

How do I reheat your meals?

Our meal containers are made from 70% recycled material and are both microwave and oven safe! Microwave on high for 2-3 minutes. For oven heating, preheat an oven to 350 degrees, place your meal container on a small sheet pan and reheat for 10-12 minutes. Always remove the sauce cup before heating!